ORDER BY 2PM AEST · SHIPS TODAY
FREE EXPRESS OVER $200 · AUSPOST TRACKED
DISPATCHED FROM SYDNEY
BATCH-TESTED · COA PUBLISHED
ORDER BY 2PM AEST · SHIPS TODAY
FREE EXPRESS OVER $200 · AUSPOST TRACKED
DISPATCHED FROM SYDNEY
BATCH-TESTED · COA PUBLISHED

Policy

Privacy Policy

Clear terms, support paths, and operating rules for PEPTIDE LAB.

We keep privacy practical. We collect what we need to run the store properly, protect accounts, and support orders - not more than that.

AT A GLANCE

  • We collect the information needed to run the store, fulfil orders, provide support, and manage your account.
  • We do not store full card numbers on our own systems.
  • We use service providers such as payment, email, hosting, analytics, and fulfilment partners to operate the business.
  • You can contact [email protected] if you want to access, correct, or complain about how your information is handled.

01 // WHAT WE COLLECT

We may collect your name, email address, phone number, billing and shipping details, order history, support messages, account activity, payment status information, and other information reasonably required to operate the website and service your order.

02 // WHY WE COLLECT IT

We collect and use personal information to process orders, take payment, provide customer support, deliver shipments, prevent fraud, maintain records, improve the website, and send transactional updates. Where you have consented or where permitted by law, we may also use your information for marketing communications.

03 // SERVICE PROVIDERS AND DISCLOSURE

We may disclose relevant personal information to third-party service providers who help us operate the store, including payment providers, email providers, hosting providers, analytics providers, fulfilment partners, fraud tools, and professional advisers. We do not sell your personal information to third-party data brokers.

04 // OVERSEAS PROCESSING

Some of our technology and service providers may store or process data outside Australia. Where that happens, we take reasonable steps to work with providers that support appropriate security and operational standards.

05 // SECURITY

We use administrative, technical, and operational safeguards appropriate to the nature of the store and the information we hold. No method of storage or transmission is completely risk free, but we take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

06 // MARKETING

Marketing emails are sent only where we have consent or where otherwise permitted by applicable law. Marketing messages identify us and include a working unsubscribe option. Transactional emails, such as order confirmations and shipping updates, may still be sent where necessary to service an order.

07 // ACCESS, CORRECTION, AND COMPLAINTS

You can contact [email protected] to request access to personal information we hold about you, ask for corrections, or make a privacy complaint. We will review the request and respond within a reasonable period.