ORDER BY 2PM AEST · SHIPS TODAY
FREE EXPRESS OVER $200 · AUSPOST TRACKED
DISPATCHED FROM SYDNEY
BATCH-TESTED · COA PUBLISHED
ORDER BY 2PM AEST · SHIPS TODAY
FREE EXPRESS OVER $200 · AUSPOST TRACKED
DISPATCHED FROM SYDNEY
BATCH-TESTED · COA PUBLISHED

Policy

Refund Policy

Clear terms, support paths, and operating rules for PEPTIDE LAB.

We try to keep refund handling clear, fast, and fair. If something is wrong, the fastest path is to contact us early with your order number.

AT A GLANCE

  • If something is wrong, we would rather fix it early than let it drag out.
  • If you need to change something, contact us quickly. Pre-dispatch changes are the easiest for us to resolve.
  • Approved refunds go back to the original payment source. Bank transfer refunds return to the originating account only.
  • If something arrives wrong, damaged, or incomplete, contact [email protected] promptly with photos and your order number.

01 // CHANGE OF MIND

PEPTIDE LAB may accept a change-of-mind cancellation where the request is received within 48 hours of order placement and the order has not moved into dispatch, packing, or fulfilment. Once an order has moved beyond that point, cancellation may no longer be available.

02 // PRODUCT INTEGRITY

Because product integrity and chain of custody matter, we generally do not accept returns for goods that have been opened, reconstituted, used, temperature-compromised, or otherwise removed from saleable condition.

03 // DAMAGED, INCORRECT, OR INCOMPLETE ORDERS

If your order arrives damaged, incorrect, or incomplete, notify us as soon as reasonably possible at [email protected]. Include your order number, a short description of the issue, and clear photographs of the package, label, and contents where relevant.

04 // REFUND METHOD

Approved refunds are issued back to the original payment source. For card transactions, refunds are sent back to the original card. For bank transfer transactions, refunds are sent back to the originating bank account only. We do not redirect refund proceeds to a different account, card, wallet, or third party.

05 // TIMING

Once approved, refunds are submitted promptly. Card refunds may take several business days to appear depending on the card issuer. Bank transfer refunds may take several business days depending on the receiving bank.

06 // TALK TO US FIRST

If something has gone wrong, contact us first and let us resolve it properly. We would always rather refund, replace, or correct an order directly than let the issue drag out through duplicate claim channels. Keeping everything on one clear resolution path helps us move faster for you and protects the quality of support our customers come to us for.

07 // YOUR AUSTRALIAN CONSUMER LAW RIGHTS

Nothing in this policy takes away any rights or remedies you have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.