ORDER BY 2PM AEST · SHIPS TODAY
FREE EXPRESS OVER $200 · AUSPOST TRACKED
DISPATCHED FROM SYDNEY
BATCH-TESTED · COA PUBLISHED
ORDER BY 2PM AEST · SHIPS TODAY
FREE EXPRESS OVER $200 · AUSPOST TRACKED
DISPATCHED FROM SYDNEY
BATCH-TESTED · COA PUBLISHED

Policy

Shipping Policy

Clear terms, support paths, and operating rules for PEPTIDE LAB.

We keep shipping communication as clear as possible from checkout through delivery. The goal is simple: realistic timing, fast tracking, and fewer surprises.

AT A GLANCE

  • Dispatch estimates are shown as clearly as possible at checkout and in your order updates.
  • Tracking is sent once the parcel is packed and scanned by the carrier.
  • Please check your shipping details carefully before placing the order. Address errors can delay delivery.
  • If something arrives damaged or appears incomplete, contact [email protected] promptly with your order number and photos.

01 // ORDER PROCESSING

Orders are reviewed after placement and move into dispatch once payment has cleared and internal checks are complete. Processing and dispatch estimates may change due to stock position, carrier delays, public holidays, address verification issues, or security review.

02 // DISPATCH AND DELIVERY WINDOWS

Any dispatch or delivery timeframe shown on the website, in checkout, or in email is an estimate only. We aim to meet those estimates, but they do not form a guarantee that a parcel will arrive by a specific date or time.

03 // TRACKING

Where tracking is available, we send the tracking reference after the parcel is prepared and scanned by the delivery provider. Tracking events are controlled by the carrier and may update with delay.

04 // ADDRESS ACCURACY

You are responsible for providing an accurate delivery address, contact email, and contact phone number. If an address is incomplete, incorrect, inaccessible, or later redirected, fulfilment timing may be affected and additional charges may apply where permitted by law.

05 // DELIVERY ISSUES

If a parcel is marked delivered, delayed, damaged, or incomplete, contact us promptly at [email protected]. We may ask for photographs, tracking screenshots, and any relevant delivery notice so we can investigate with the carrier.

06 // HANDLING ON ARRIVAL

Some materials require prompt review and storage on arrival. You should inspect the parcel as soon as reasonably possible and follow any supplied handling or storage guidance relevant to the goods ordered.