Terms of Sale and Website Use

These terms set the operating rules for orders placed with PEPTIDE LAB, including how orders are reviewed, accepted, corrected, and supported.

AT A GLANCE

• By using the site or placing an order, you confirm you are at least 18 years old and can lawfully place the order.
• Orders move forward only after payment clears and standard review checks are completed.
• If an issue is identified before fulfilment, we aim to correct it before dispatch wherever reasonably possible.
• If we spot an obvious pricing, stock, or listing error before fulfilment, we may pause or correct the order before proceeding.
• These terms work alongside rights that cannot lawfully be excluded under the Australian Consumer Law.

YOUR SUPPORT PATH

If something needs attention, contact [email protected] early with your order number and a short explanation. Earlier review usually means faster resolution.

OUR COMMITMENTS

• We aim to keep checkout, payment status, and order tracking clear at each stage of the order flow.
• We review damaged, incorrect, incomplete, or delayed orders promptly when enough detail is provided to assess the issue properly.
• Approved refunds go back to the original payment source or originating account only.
• We keep order, payment, and support records so issues can be reviewed against a clear transaction history.

YOU STAY IN CONTROL

You remain responsible for the accuracy of your account details, shipping details, and payment information. You can contact us to request corrections before fulfilment, and you can opt out of marketing at any time. Service-related communications such as order confirmations, payment updates, shipping notices, refund updates, and security messages may still be sent where needed to service your order or account.

01 // SCOPE

These terms govern your use of the PEPTIDE LAB website, your account, and any order placed through the real store. By accessing the website, using an account feature, or placing an order, you agree to these terms as updated from time to time. Additional policies, notices, and service-specific terms posted on the website or linked through checkout, your account, or the relevant workflow may also apply to the extent they relate to that service, order, or feature.

02 // CONTRACTING PARTY AND ORDER RECORD

The seller and merchant of record for an order is the PEPTIDE LAB entity and service address shown in the checkout, invoice, or order confirmation flow for that transaction. Where those details are shown, they prevail for that order. Your checkout record, order confirmation, invoice, payment record, and linked policy documents form part of the commercial record of the transaction.

03 // ELIGIBILITY AND ACCOUNT USE

You must be at least 18 years old and capable of entering a binding transaction. You are responsible for keeping your account details accurate and for all activity conducted through your account. We may suspend, limit, or close an account where we reasonably suspect misuse, fraud, duplicate abuse, unauthorised access, or conduct that places the store, other customers, or payment systems at risk.

04 // PRODUCT INFORMATION AND CONTRACT DOCUMENTS

Product descriptions, research notes, technical material, and website content are provided for general informational purposes only. They do not constitute medical, therapeutic, or dosing advice. Nothing on the website is intended to diagnose, treat, cure, or prevent disease. To the maximum extent permitted by law, and without limiting any non-excludable rights, we do not make any representation or warranty that website content, product descriptions, research notes, pricing, stock availability, or other site information will always be complete, accurate, reliable, current, or error-free. Content may be updated, corrected, withdrawn, or changed without notice. The contractual record for an order consists of the official PEPTIDE LAB checkout summary, order confirmation, invoice, and any linked policy documents or product information expressly referred to in those materials. Unless expressly adopted by us in writing, third-party commentary, affiliate content, reposts, social media discussion, and user opinions do not form part of the contract or product description for an order. If there is any inconsistency between general website content and the order-specific checkout, order confirmation, invoice, or an expressly incorporated policy, the more specific order document prevails to the extent permitted by law.

05 // ORDERS, PAYMENT, AND ACCEPTANCE

When you place an order, you are making an offer to purchase. An order is accepted only when we confirm it and payment clears in full through the relevant payment rail. We may decline, pause, or cancel an order before fulfilment where payment is incomplete, stock is unavailable, verification fails, pricing is incorrect, or we reasonably believe the order presents fraud, compliance, or fulfilment risk.

06 // PRICING AND LISTING ERRORS

We aim to keep pricing, stock, and product details accurate; however, errors can occur. If we identify a material pricing, product, or stock error before fulfilment, we may cancel the order and issue an appropriate refund or contact you with the corrected position before proceeding.

07 // DISPATCH, DELIVERY, AND RISK

Dispatch and delivery timeframes are estimates only. Risk in goods passes in accordance with applicable law and the actual delivery circumstances. You are responsible for providing accurate shipping details and for checking the parcel promptly on arrival.

08 // IF SOMETHING GOES WRONG

If an order appears delayed, arrives damaged, is incomplete, or otherwise requires review, contact [email protected] promptly. We may ask for photographs, tracking screenshots, payment confirmation, packaging images, or other details reasonably required to investigate. Please keep the parcel, labels, and relevant packaging available until the review is complete where reasonably possible. Where an issue is substantiated, we will work through the appropriate support, replacement, reshipment, or refund path in accordance with applicable law and our published policies.

09 // CANCELLATIONS, REFUNDS, AND SUPPORT

Order cancellation and refund outcomes are handled under our Refund Policy, Shipping Policy, and support process. Change-of-mind requests are easiest to resolve before fulfilment. Once an order has moved into packing, dispatch, or fulfilment, cancellation availability depends on dispatch status, carrier handover, and applicable law.

10 // SUBSCRIPTIONS AND RECURRING BILLING

Where a product or plan is offered on a recurring basis, you authorise the recurring charges disclosed at checkout or in your account until the subscription is paused or cancelled in accordance with the relevant billing rules. Subscription timing, amount, cadence, and next billing date are shown in the applicable flow or account area where available. Failed payments may result in retry attempts, suspension, pause, or cancellation of the subscription after reasonable operational steps are taken.

11 // SERVICE DISRUPTIONS AND THIRD-PARTY PROVIDERS

Parts of the website and order flow rely on independent third-party providers, including payment providers, email providers, hosting providers, fraud or security systems, and delivery carriers. Website availability, checkout, tracking, or account access may be affected by maintenance, external outages, carrier delays, security review, or provider-side changes. Except to the extent required by law, website features, account tools, and related services are made available on an as is and as available basis. If a service disruption materially affects your order or account, contact support and we will use reasonable operational efforts to assist through the appropriate order or account channel. We are not responsible for the independent operation of third-party providers except to the extent required by law.

12 // COMMUNICATIONS AND NOTICES

By creating an account, placing an order, or contacting support, you agree that we may send service-related communications relevant to your account or order, including order confirmations, payment updates, shipping notices, refund updates, support replies, subscription notices, and important security or policy messages. Where permitted by law, you agree that these electronic communications satisfy any legal requirement that such communications be in writing. Marketing communications remain subject to your marketing preferences and applicable law.

13 // COMPLAINTS AND ESCALATION

If you believe an order, payment, support interaction, or privacy issue has not been handled properly, contact [email protected] and ask for the matter to be escalated for review. We may request the order number, account email, relevant screenshots, payment references, and a concise summary so the matter can be reviewed against the order and support record.

14 // FRAUD, DUPLICATE CLAIMS, AND PAYMENT ABUSE

We may investigate, suspend, or refuse orders or accounts linked to suspected payment abuse, duplicate claims through multiple channels, or unauthorised transactions. If a refund or order review is already underway, opening parallel payment disputes can slow resolution while records are reconciled.

15 // INTELLECTUAL PROPERTY

Unless otherwise stated, all content on the website, including branding, layout, design, text, and media, is owned by or licensed to PEPTIDE LAB. You must not copy, distribute, exploit, or reproduce that content except as permitted by law or with written permission.

16 // LIABILITY

To the maximum extent permitted by law, we exclude liability for indirect, incidental, special, or consequential loss, including loss of profit, loss of opportunity, or loss arising from misuse, mishandling, delay, or events outside our reasonable control. Subject to any rights that cannot lawfully be excluded, restricted, or modified, our liability in connection with a non-excludable right or remedy is limited, at our option, to resupply of the relevant goods or services, or the cost of such resupply.

17 // NON-EXCLUDABLE RIGHTS

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, statutory warranty, or other right or remedy that cannot lawfully be excluded or limited under the Australian Consumer Law or any other applicable law.

18 // ENTIRE AGREEMENT AND ORDER PRIORITY

These terms, together with the checkout summary, order confirmation, invoice, and any policy or service-specific term expressly linked or incorporated for the relevant order, set out the agreement between you and us for that order, except for rights that cannot lawfully be excluded. If there is any inconsistency, the more specific order-level record or expressly incorporated policy prevails over more general website content to the extent permitted by law.

19 // CHANGES TO THESE TERMS

We may update these terms from time to time. The version published on the website at the time of your order or use of the site will apply unless a later version is required by law. Continued use of the site after an update indicates acceptance of the revised terms.

20 // SEVERABILITY

If any part of these terms is held to be invalid, unlawful, or unenforceable, that part is to be read down or severed to the minimum extent necessary. The remainder of these terms continues in full force and effect.

21 // NO WAIVER

If we do not exercise or enforce a right, remedy, or provision of these terms immediately, that does not mean we waive it. Any waiver must be clear and in writing.

22 // ASSIGNMENT

We may assign, transfer, or subcontract our rights or obligations under these terms to the extent permitted by law. You may not assign or transfer your rights or obligations under these terms without our prior written consent.

23 // GOVERNING LAW

These terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction and venue of the courts of New South Wales and courts of appeal from them for any dispute arising out of or in connection with these terms, unless applicable law requires otherwise.